returns

Effective September 3, 2026

This policy applies to orders placed on or after the effective date above. Orders placed before this date are governed by the policy available when the order was placed.

Please choose carefully before ordering. Triskeleton is a small independent brand, and many of our pieces are produced in limited quantities.

Except where required by applicable law, all sales are final. We offer a limited size exchange as described below, but we do not accept preference-based returns.

Easy Size Exchanges

We want your Triskeleton pieces to fit properly. If you need another size, we are happy to help you exchange eligible apparel or footwear for a different available size within 14 days of delivery.

Size exchanges are available for the same item, artwork, and color. If something arrives damaged, defective, or different from what you ordered, let us know and we will make it right.

To start your size exchange, simply fill out the form below. We’ll review your request and email you with the next steps.

Because we are a small independent brand, we cannot accept returns for changes of mind, artwork or style preferences, or orders placed to try multiple options. Please review the details below before starting your exchange.

Exchanges

Eligible apparel and footwear may be exchanged for a different size under the following conditions:

• The exchange must be requested within 14 days of delivery.

• The replacement must be the exact same product, artwork, and color in a different available size.

• Each item is eligible for one size exchange.

• The item must have been tried on only and must remain unworn, unwashed, unaltered, and undamaged.

• All original tags and packaging must be included.

• Footwear must have been tried on indoors on a clean surface. Soles must be completely clean and unmarked.

• Clothing must be free of fragrance, smoke, makeup, deodorant marks, pet hair, and other signs of wear.

• The requested replacement size must be available.

Exchanges for a different product, artwork, color, or style are not accepted. If the requested size is unavailable, store credit may be offered at our discretion.

The customer is responsible for tracked return shipping and the cost of shipping the replacement item. A shipping invoice will be sent before the replacement is dispatched. Original shipping charges are not refundable.

Approved items must be shipped within seven days of receiving return authorization.

Returns we do not accept

Except where required by law, we do not accept returns, refunds, or store credit because:

• You changed your mind.

• You do not like the artwork, color, style, or appearance.

• You ordered multiple sizes, colors, or products to compare or try on.

• The item does not coordinate with another garment or accessory as expected.

• You selected the wrong product, artwork, or color.

• You no longer need or want the item.

• You found the product or a similar product at a different price.

• There are minor color differences caused by screen or display settings.

Please review all product photos, descriptions, measurements, and size charts before purchasing.

Final-sale items

The following are not eligible for size exchanges, returns, or store credit unless they arrive defective or incorrect:

• Items marked “Final Sale”

• Clearance items

• Customized or personalized products

• Handmade, one-of-a-kind, and rare pieces

• Gift cards

• Items that cannot be resold for health or hygiene reasons

Defective, damaged, or incorrect items

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible. Include your order number, a description of the issue, clear photographs of the item, and photographs of the packaging when relevant.

After reviewing the issue, we may repair the item, replace it, provide store credit, or issue a refund as appropriate. If Triskeleton made an error, we will cover approved return and replacement shipping.

Minor differences in print placement, stitching, or color that are normal results of the manufacturing process are not considered defects. Material differences from the product description will be reviewed individually.

Starting a size exchange or reporting a problem

1. Submit a request through the contact form on this page.

2. Include your order number, item name, requested replacement size, and reason for the request.

3. Wait for return authorization and shipping instructions.

4. Pack the item securely with its original tags and packaging.

5. Ship the package using a tracked service and retain your receipt.

Do not send merchandise without authorization. Unauthorized packages may be refused or returned at the customer’s expense.

Once an approved return arrives, please allow up to seven days for inspection. Replacement shipping charges must be paid before the replacement is sent.

Triskeleton is not responsible for return packages that are lost, damaged, or delivered to an incorrect address.

International customers

Nothing in this policy limits consumer rights that cannot legally be waived. Customers in countries or regions with mandatory cancellation, withdrawal, warranty, or return rights remain entitled to those rights.

Unless applicable law requires otherwise, customers are responsible for return shipping on preference-based international returns.